Privacy policy
This policy covers this website and the mobile app the clinic's staff use to run their schedule. It explains what we collect, why, who helps us process it, and how to see, correct or delete it.
What we collect
- When you book: your name, your mobile phone number (confirmed by a text-message code), your email if you give one, the care you book and the notes you write.
- When you sign in with Google: your name, email address and profile picture, as Google shares them. We never see your Google password.
- When you use the contact form: your name, the phone number or email you leave, and your message.
- For each visit: the appointment and its history, and any notes the practitioner writes about it.
- A record of the text messages and emails sent to you, so the clinic knows what reached you.
- Technical logs of the web server: the address of your device and the pages it asks for, to keep the site running and secure.
Why we use it
Only to run your appointments and your care: confirm them, remind you, tell you about changes, answer your messages and keep your history with the clinic. We do not sell it, we do not use it for advertising, and we do not track you across other sites.
Who sees it
The clinic's administrators see the clinic's clients and appointments. A practitioner sees only their own clients and their own appointments with them. A visit note can be read only by the practitioner who wrote it and by the clinic's administrators, and every reading and change of a note is recorded. Notes are not shown on your client pages; to get a copy, write to the person named below.
The staff app
The app is for the clinic's administrators and practitioners only, and shows each of them the same information as their side of this site. On the phone it keeps a sign-in token, and it sends this site a notification token so staff can be alerted when a client books, changes or cancels. It does not read the phone's location, contacts, photos or files, and it contains no ads and no analytics.
Who helps us
- Twilio sends the text messages.
- Amazon Web Services sends the emails, from Canada.
- Google provides the sign-in and delivers the notifications to the app (Firebase Cloud Messaging).
They receive only what they need to deliver each message. Twilio and Google may process it outside Québec and Canada. The site and its database are hosted in Canada.
Cookies
Only the cookies the site needs: one keeps you signed in, one remembers your language, and one protects the forms. No advertising or tracking cookies.
How long we keep it
Appointments and notes are kept as long as the clinic needs them for your care and its records. Text-message codes expire after 10 minutes.
Delete your Practice Pilot account
- Write from the email address you sign in with to the address below, and name your clinic. You can also ask your clinic's administrator.
- We confirm by email and delete the account within 30 days.
Deleted: your account (its name, email address and Google sign-in), the phones signed in with it and their notification tokens.
Kept by the clinic: the appointments, client records and visit notes it keeps for its own records. Ask the clinic about those; it decides under the rules that apply to its profession.
Contact: info@brioneta.ca
Your rights and who to contact
To see, correct or delete your information, or for any question about this policy, write to the person in charge of personal information: info@brioneta.ca.
Last updated 2026-11-03